Access denied WiFi

[Jw8394]

Currently have hub 3 and on the router settings it’s saying access denied? I’ve just currently moved house and virgin media have text saying my previous kit can be used straight away but it’s not working. 

[Jw8394]

 

[Client62]

Hub Activation

 VM Activation number 0800 953 9500

[Beth_G]

Hi Jw8394

Thank you for your post, welcome to the Community Forums! I hope that your home move went smoothly (despite this issue).

Were you able to get your services working and activated as per Client62's advise? If you are still needing some help, please let us know. We'd suggest performing a factory reset if you haven't already. 

Keep us posted