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Absolutely Useless in Maidenhead

Joining in

Constant issues with speed and latency in Maidenhead.


Had an engineer out like 4 times since last June installation and now they've stopped replying so they asked me to post about how poor the service is.

Ironically at the end of last year there was talk of us receiving compensation (didn't happen) and also the potential for early disconnection without paying the fee. Contacted and queried both in DM earlier this week and now being ignored.

Virgin feel free to reply and confirm if we are able to change provider to someone who can give us a more stable network and I'd love to be able to report back on teh customer service team, however Steven who I dealt with last year was always superb! and I would love to contact everything through him but Virgin advised I post instead of seeking direct help for some stupid reason.

Speeds 03.03.2024.png


Very Insightful Person
Very Insightful Person

lets see the connection data - can you do this...


Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in (or - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Alessandro Volta

Get yourself a copy of linux mint to boot your PC off USB change hub to modem mode and do a speed test


Joining in

Still no reply to this Virgin are utterly useless.

Hey OllyWz, thank you for reaching out and I am sorry to hear this.

I have checked this over and I can't see any major issue stand out.

Please can you post your BQM here 

Matt - Forum Team

New around here?