58 registered disconnections in a month acceptable?

[mark1970]

Yes same here. Several disconnections daily. Been happening for a month or two now. Definitely Virgin Media’s end as my router is in modem mode and disconnects from their network. Unless the modem is faulty. 
it’s hard to get an email contact to submit a complaint with all the times I have recorded of the disconnections. 
we are in the BD18 area. 

[legacy1]

Setup a BQM

[Adduxi]

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@legacy1 wrote:

Setup a BQM

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And deploy the VM AI !!  ...  Virgin Media UK Deploy Smart Support to Boost Broadband Reliability - ISPreview UK

[Ashleigh_C]

Hi there @mark1970 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are also facing an issue with your connection, we have split this post so that we can look into this with you individually. 

I'm sorry to hear that you have struggled to register a compliant but let me get a private message sent and we can get the complaint raised and look into the connection issues as well. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.