I have had this Wi-Fi for one month and payed my first bill. However, I have still not received an account number, area code or a welcome email. Therefore I can not access my account or the Virgin media app.
Welcome to our community forums and our service. Sorry to hear you still have not received your welcome email and have not been able to access your online account. We want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
