New bereavement account unable to log in

[hezzabear]

My husband passed away in July and a new account was created for me in August. I have spent many hours on the phone and web chat and still can’t log in. The system seems to recognise the account and my email but I don’t have a password and when I click reset password I don’t get the emails - and I have checked the junk folder! I am stuck. 

[Paul_DN]

Hi hezzabear,

Thank you for reaching out to us in our community and welcome, we are sorry to hear about your loss, please accept our condolences, I really want to help you get back into your Online account with your new account, please look out for a white envelope to join me in a private chat.

Regards

Paul.