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New account not showing on VM App or online page.

Joining in

I moved two months ago and have a new account number, but the VM app and the online page are still showing my old account details. Have had numerous unproductive calls with VM. Please can someone help? i was also told I would have a landline which is now not on my new contract. Thinking of cancelling altogether and going with BT. 


Forum Team
Forum Team

Hey Shar2812, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

I have taken a look at our side and I can see you've spoke to this team since this.

Did they manage to help with this? 

Matt - Forum Team

New around here?

Hi Matt,

No, they were of no use whatsoever. Can you please sort this out for me, I feel like I'm running round in circles.

Hi Shar2812,

I'm sorry to hear the team we're unable to resolve this for you. 

I'll send you a private message now so I can help :).

Please look out for the envelope in the top right of the page and pop back to me when you can. 


Vikki - Forum Team

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