on 13-06-2024 13:04
I moved two months ago and have a new account number, but the VM app and the online page are still showing my old account details. Have had numerous unproductive calls with VM. Please can someone help? i was also told I would have a landline which is now not on my new contract. Thinking of cancelling altogether and going with BT.
on 13-06-2024 15:28
Hey Shar2812, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
I have taken a look at our side and I can see you've spoke to this team since this.
Did they manage to help with this?
Matt - Forum Team
New around here?
on 13-06-2024 17:03
Hi Matt,
No, they were of no use whatsoever. Can you please sort this out for me, I feel like I'm running round in circles.
on 13-06-2024 19:24
Hi Shar2812,
I'm sorry to hear the team we're unable to resolve this for you.
I'll send you a private message now so I can help :).
Please look out for the envelope in the top right of the page and pop back to me when you can.
Vikki - Forum Team
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