My Virgin Media app showing old address & account details

[tom71]

Hi

I recently moved and transferred my virgin broadband to the new property.

However my Virgin Media app is still showing the account number and address for the old property.

Please could I ask for your help to update this.

Many thanks

[Ashleigh_C]

Hi there @tom71 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue with your My Virgin Media account but not to worry we can hopefully assist further on this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.