Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

My Virgin Media App not showing correct details

I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows...
pmadd78's avatar
pmadd78
On our wavelength
10 months ago

did anyone manage to find a fix for this? I renewed my package recently and the "My virgin Media" app is not showing any of the details it used to. i.e service status etc

  • Anonymous's avatar
    Anonymous
    10 months ago

    Nope still not fixed. My issue is still open with their IT department and has been for many many months now. Their workaround is to log on via a web browser. 😂

    • pmadd78's avatar
      pmadd78
      On our wavelength
      10 months ago

      Yes, I logged in via a web browser this morning and all seems to be working. Surely this indicates an issue with the app. Everything was working fine until i renewed then it all went t!ts up.