Main vs secondary account

[N-Red-Lake]

When I log into my virgin media account, it does not let me view bills as it says it is not the main account. When I ring virgin media they say the email address is linked to my main account, so I'm unsure how to proceed? Any ideas on how I can get this technical glitch resolved?

[Steven_L]

Hey N-Red-Lake,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. 

Your email address can be linked to the main account but not be the main email address. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[RDale]

I am having exactly the same issue.

[Steven_L]

Hey RDale,

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L