I was referred by my aunt and used the code etc when I called up to purchase I heard from my aunt she got the email to confirm the 50 each but on my dashboard for referrals I don’t have anything showing as pending what do I do?
A warm welcome and thanks for posting on our community forums. We're sorry to hear that you've not received your refer friend email confirmation for your aunt.
Can we confirm how you placed the order, was it directly through ourselves or a 3rd party website?
Kind regards Jodi.
I still haven’t got it virgin kee saying they see on my sign up it was done correctly and will take 60 days but my aunt has had her money now nearly a month and my services where installed on 3rd October like it’s over 60 days I don’t know what else to do
Sorry that this has been ongoing, with this you would need to reach out to the 3rd party who handled this, you can do so directly by either calling 01576 820 030 or sending an email to email@example.com.
They will be able to assess why this has not been added through for yourself.