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DEF01 Complete your profile

Joining in


Whenever i tried to sign in to the My Virgin Media account it takes me to a Complete your profile page. When ive filled it in and click complete i get the DEF01 error code. Ive tried clearing cookies, history, caches and used a differen web browser.

All i want to do is log in and change the child safe settings which i cant seem to do in the My Virgin Media app? 

Been getting the error code for a week now


Forum Team
Forum Team

Hey AC00K94, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community. 

Can you please try using a none Virgin email address and let us know that works or not?



Matt - Forum Team

New around here?


the email address i use isnt a virgin email


thanks adam

Hi AC00K94

Okay, thank you for letting us know.

If you are using the app, could you try and register the online account via our website instead please?

If you still get the same error, please let us know and we can raise an internal IT ticket for you to get this resolved.

Vikki - Forum Team

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