Complete your profile error

[eugener]

Hi,

I am trying to log in to Virgin Media and cannot get past the "Complete your profile" section.

I get the following error: 

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

I have tried many times and on multiple devices but no joy. 

Please help me, this is very frustrating.

Eugene

[Ayisha_B]

Hi @eugener 

I can see you are in PM with my colleague in relation to this and they'll be able to offer further support.

Thanks

[Matthew_ML]

Hey eugener, thank you for reaching out and I can see you are in currently in PM with my colleague please do send them another message if needed. 

[Julielouise2]

I am also getting this message