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Code: DEF01

Joining in

Upon signing in to My Virgin Media for the first time, I am asked to complete my profile by confirming my security details, but when I enter them I receive this message -

"Oops, we've ran into a problem
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"
I have tried clearing cache, using a different browser, using a different device, and I am not accessing the website via a bookmark/favourited link.

Forum Team
Forum Team

Hi umboshi08

Thanks for your post. We're sorry to hear that you're having issues signing into your My Virgin Media account. How strange.

Have you ensured to fill out all the requested details in the required format?

Additionally, have you tried signing in via the My Virgin Media app.


Yes and yes. Using the My Virgin Media app works but only for so long, as trying using some of the features prompts the same "Complete your profile" page, and again after filling it out on the app I receive the same error message (Code:



Thanks for coming back to us umeboshi08. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,