Forum Discussion

Cwhu18's avatar
Cwhu18
Joining in
10 months ago

Cant access new account

I recently did a cross franchise move when I moved house. When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to regist...
John_GS's avatar
John_GS
Forum Team
10 months ago

Hi Cwhu18 

Thanks for posting and welcome to the community.

This is where a Move and Transfer of the online account is needed, timescales are 24 hours. I'll send you a PM now.

  • tim7433's avatar
    tim7433
    Joining in
    3 months ago

    I am having the same problem, spoke to the call centre referencing this thread but they didn't understand what I asking for and just told me I had to use a different email address. Could I also get a PM please to initiate a move and transfer? 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      3 months ago

      Hi tim7433, 

      Thanks for your post and welcome to our community.

      We're sorry to hear you're having the same issue.

      Do you have an alternative email address you can use to register the new account?

      If so, please register here 

      This will be instant and is therefore the quickest way to get you access. 

      If you don't have another email address to use, please let us know and we'll pop you a private message to arrange a move for you.

      Please pop back to us when you can. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 months ago

      Hi tim7433,

      Thanks so much for joining me in a private message.
      I'm happy we were able to resolve your concerns together :).
      If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.  

      Take care.