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1 year on, and still cant get access to a virgin media account.

Joining in

The issue is beyond laughable now.

It has taken "IT" nearly 12 months to resolve an issue to be able to set up and create a VM account.

After 9 months, the response was sorry its not resolved, can you now confirm you are the account holder and address. 

Absolute **bleep** take!

Safe to say we will be looking elsewhere for TV and broadband in the near future.


Forum Team
Forum Team

Hi OllySmith68 👋 Welcome back to the forum!

So sorry to hear that you are still experiencing issues in registering for My VM. Sincerest apologies that this has taken so long! 

We are happy to take a look into this again for you, hopefully getting it resolved this time! We will need to send you a PM and complete account security with you again as it looks like you have not been in touch with any staff for several months. (Please ne aware we will not be able to access the account and offer further support without completing this process). 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞