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when can I give notice of cancellation

Elizabeth-2023
On our wavelength

my contract ends 7th September 2024, can I give 30 days notice on the 7th August to cancel my contract

Your message system doesn't work, it just shows a  QR code symbol so how do I give notice without waiting hours in the phone

Thanks

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7 REPLIES 7

goslow
Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

or refer to this post from Saturday from one of the VM forum team

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/I-just-want-to-cancel-my-contract/m...

GregorianChant
Tuning in

It’s ‘at least 30 days’, so, legally, you could send the letter now, make it absolutely clear that you wish to terminate your contract as of 7th September, and, as ‘goslow’ recommends above, you send it by recorded delivery, oh, and do keep a copy of the letter!

Yes, this is good advice. A big negative for trying to put in a cancellation before the 30 days is that we have seen VM's administrative bungling, in past topics on here, enact the cancellation immediately (rather than the required date in the future) or even more bizarre immediately cancel one service from the package (such as landline).


@goslow wrote:

Yes, this is good advice. A big negative for trying to put in an early cancellation is that we have seen VM's administrative bungling, in past topics on here, enact the cancellation immediately (rather than the required date in the future) or even more bizarre immediately cancel one service from the package (such as landline).


Ah yes, true, but we live in hope; no?

Here’s the thing though, cancel ‘early’ despite making it plain that you want to cancel as of ‘xyz’ date, and you get cut off immediately, or leave it until the last minute and run the risk of being transferred to another department; have the phone put down on you; mysteriously, the ‘cancellation wasn’t actioned’ and the OP ends up paying a lot more for another month!

Damned if you do, dammed if you don’t - yes?

See, these days, given VM has buckled a bit and allows cancellation via Twitter/X, I think that's how I will cancel when the time comes. There is a clear digital audit trail, you can screenshot everything, and unlike on here I note that staff responses (from, I think, the same team that covers this forum) are generally delivered within an hour of the customer's @virginmedia post.

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

I think the cancel-by-post route remains useful though because I think it carries a certain legal standing as far as VM being 'served' with the instruction to cancel.

Without bothering to look up the references, IIRC, I think that if you send something by first class post (and you have a proof of posting) it is deemed to be 'served' on the recipient two working days after it was posted. If it is a signed-for service, so much the better as it proves the delivery got to the other end and was received.

jpeg1
Alessandro Volta

I sent mine by post five weeks before the contract was due to end, and I specified the finish date as the end of the fixed period.  That seemed to work.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.