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text message link doesn't exist

AlanC11
Joining in

in the process of reviewing renewal, we have received a text with an offer but the link doesn't work, virginmedia.com/renewal  to get offer but that page it says doesn't exist. Plus need to do today to get offer , tricky when it sends you to none existent page

1 ACCEPTED SOLUTION

Accepted Solutions

chromen
On our wavelength

I've had at least 6 of these over the past few weeks, none of the links worked. 

See where this Helpful Answer was posted

4 REPLIES 4

chromen
On our wavelength

I've had at least 6 of these over the past few weeks, none of the links worked. 

AlanC11
Joining in

I guess this is the equivalent of virgin spam in order to get you to renew etc, its poor cause don't get this from any other web based support

chromen
On our wavelength

I finally got an offer where the link worked!  This was at the end of March - my contract ended in May. It was slightly cheaper so I accepted. Got a confirmation and a contract for 18 months. All good? No, they didn’t activate the contract!  Tried ‘talking’ to them on WhatsApp, pointless!  Called retentions this week and finally talked to a human. After much wrangling they agreed to honour what I believe is a legally binding contract. I spent hours trying to sort it and I’m still out of pocket as I paid the old higher rate in April and May. I’m retired and have the time to sort these things out. Can’t image how anybody working has time to deal with VM. 

Carley_S
Forum Team
Forum Team

Hi @AlanC11 

Welcome to the community forms 

Sorry to hear of your concerns with the text message link and the offers available. I can see that you're already speaking with an agent on another thread you've created regarding this. Should you've any further questions or queries regarding the deals available please do respond to them on your other thread and they'll continue to support you on there. 

 

Here to help 🙂
Virgin Media Forums Agent
Carley