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switching over to virgin tv 360

Cherylbee32
Joining in

Could you help me out since switching over to virgin tv 360 last month we had £99 additional features and this time time round its £126 over 3 days which one day seemingly watched 10 movies when no-one was home

7 REPLIES 7

Cherylbee32
Joining in

Can you help me out since switching to virgin tv 360 the 2 months bills issued since switching had £99 of additional features and this month £126 for 3 days when we havent bought anything

Hi @Cherylbee32 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear this 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

Cherylbee32
Joining in

Since this happened i put a block on all my on demand services which has been in place since April and again they are saying i have usage charges

This happened to me to over £200 and i got it sorted i then applied a block on my on demand services through virgin media at my request and after months of everything being fine they are saying i have additional feature charges again. Could someone assist me on this. Thank You

Hi @Cherylbee32, thank you for your post.

Have you received an explanation as to why usage charges have been applied?

Please pop back to us at your earliest convenience.

Regards,
Daniel

No they restricted my services 3 times and asked me to make payments to get them back on which i did as they told me it was a bill that hadnt been paid which i knew was rubbish then the 3rd time i got told it was because there was additional feature charges which i know we haven’t done as i put a block on them in March/April

Hi @Cherylbee32, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel