switching over to virgin tv 360

[Cherylbee32]

Could you help me out since switching over to virgin tv 360 last month we had £99 additional features and this time time round its £126 over 3 days which one day seemingly watched 10 movies when no-one was home

[Cherylbee32]

Can you help me out since switching to virgin tv 360 the 2 months bills issued since switching had £99 of additional features and this month £126 for 3 days when we havent bought anything

[Daniel_Et]

Hi @Cherylbee32 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear this 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Cherylbee32]

Since this happened i put a block on all my on demand services which has been in place since April and again they are saying i have usage charges

[Cherylbee32]

This happened to me to over £200 and i got it sorted i then applied a block on my on demand services through virgin media at my request and after months of everything being fine they are saying i have additional feature charges again. Could someone assist me on this. Thank You

[Daniel_Et]

Hi @Cherylbee32, thank you for your post.

Have you received an explanation as to why usage charges have been applied?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Cherylbee32]

No they restricted my services 3 times and asked me to make payments to get them back on which i did as they told me it was a bill that hadnt been paid which i knew was rubbish then the 3rd time i got told it was because there was additional feature charges which i know we haven’t done as i put a block on them in March/April

[Daniel_Et]

Hi @Cherylbee32, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel