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outstanding amount - disgusting virgin and their hunting dogs (bw legal)

Just joined

I had a contract with Virgin back in 2021, I had issues, sometimes I would get signal other times not. Spoke with virgin and was told maybe the sim is defective and send a new one, issue still persists and they said they cannot help me any further and I can cancel the contract with no extra costs. so I did cancel it. Months later, I receive letter from the dogshit (bw legal) that I owe money. I called virgin and was told there is no outstanding amounts and asked again if there was any outstanding amount at the time I left and they said no outstanding. the dogs have applied for ccj on my file and are still chasing me for money I do not owe. There are no complaints procedure or any humans but bots that repeat the same sentences. Virgin get your **bleep** sorted and I need a written letter confirming what was confirmes to me via telephone.



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hi there @shadaloo 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been having issues with getting clarity for this. We'll be happy to take a look at this for you. I'll pop you a PM to confirm some details so this can be done.



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