no welcome email, but need account number

[Sarah_Smiles]

Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?

[Steven_L]

Hello Sarah_Smiles,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup your online account.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L