no delivery date confirmation

[AdaPogany]

Hi,

I have ordered a self-install kit on the 19th January with 23rd January as chosen delivery date, received my pre-contract email, but no further information about delivery date or method or my contract with details to register to the myvirgin app.

Can anyone help me with this, please?

Thank you!

[VM-Jon]

Hi @AdaPogany 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon