netflix downgraded

[ScottyC]

I have the exact same issue that occurred today after early contract renewal.  Could someone PM me to look in to this?

[MOD EDIT: Post split to create own thread]

[David_Bn]

Thanks for reaching out to us @ScottyC, and we're sorry to hear of the issue experienced with the Netflix account.

Can you please expand on your individual issue for us, so we can gain a full understanding of the situation at hand?

Has there also been any open dialogue directly with Netflix in relation to this matter?

Thanks

David_Bn

[ScottyC]

Thank you for the reply.  Out of the blue yesterday I received the below from Netflix.  Not instigated by me so can only assume related to early contract renewal.  

We hope you’re enjoying everything Netflix has to offer and wanted to let you know that you’re now getting the Standard with adverts plan through Virgin Media.

[ScottyC]

To add more I received an email from virgin thanking me for making the changes listing Netflix as the change, again not instigated by me.  My contract for renewal states clearly Netflix premium and I’ve made no changes since then.

[Zach_R]

Hi @ScottyC,

Thank you for expanding on this. I'm going to send you a private message shortly so we can take some extra details and have a closer look over things. Please respond to this when you can and we'll go from there with this.

Thanks,
 

[ScottyC]

Thank you look forward to hearing from you.

[Ilyas_Y]

Thanks @ScottyC 

Let us know how it goes with the team and follow up.

Kind regards,
Ilyas.

[ScottyC]

No direct message as of yet…