moving home

[vadirajgcp]

Hi,

I am trying to book my house move via web page. after couple of Q&A it says "Great news! Virgin media is available" when clicked "Book my move" nothing happens.

I tried webchat for almost 5 days in row wait time is more than 2 hours an my chat looses due to inactivity. Now I have moved and still I cant transfer virgin broadband. I spent calling multiple times each time I have to hear nonsense ads. and my O2 mobile disconnects me after 40mins of call. we pay service charge for what? dont we have regulatory body in UK to protect consumers from such scammers?

[Molly_T]

Hi Vadirajgcp 👋 welcome to the community forum! Thanks for posting. 

So sorry to hear about your experience in getting your services transferred to a new address! We appreciate this must be frustrating. 

Sadly we are limited with what support we can provide for this via the forum (as we can't process a move & Transfer). This needs to be done directly with the movers team. You can do this via phone 📞0345 454 1111 or 150 from a VM landline & WhatsApp 📲+447305 327 112. 

You can find all the information you may need about moving here 👉 https://www.virginmedia.com/help/moving-home

We can offer further support in raising a complaint if you would like? Just let us know and we can offer support with this via PM. 

We hope the team are able to get the move sorted for you ASAP! Thanks so much for your patience in the meantime. 🌞