memorable word

[alisingh]

Hi all.

Just set up new account / service yesterday (broadband / homephone / TV).  We need to make some adjustments.  When I ring Virgin Media, they keep asking for a memorable word.  We have no recollection of setting one up - just a password, but this is not acceptable as the memorable word to pass security on the phone.

Any ideas?

thanks

[Adduxi]

You are supposed to setup this word during your account creation, but it's not always done in some cases.  The word is NOT your password, it's just a random word you will remember.

If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.

[alisingh]

Thank you all.  Hopefully sorted now!

[Paul_DN]

Hi alisingh,

I can see you are already speaking to one of my colleagues  Via a private chat, please return there if you do need any further help.

Regards

Paul.

[用心棒]

Sign in here Login to My Virgin Media | Virgin Media using the main account holder's authentication credentials and then:

• select Account Settings > My Virgin Media
account details
• Select Edit (located adjacent to Memorable word under Telephone security details
  

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