cancelling my brothers internet contract.

[Ashby9]

I am trying to cancel my brothers internet contract using my Power of Attorney.he can no longer use a computer. I have done it in writing and the signed for letter was received  by VirginMedia 2 weeks ago and signed for by PARAGON  I enclosed a copy of his contract, and access code to prove my power of attorney, but have as yet heard nothing. I have tried ringing, but can never get through. Can anyone make suggestions what to try next?

[Alex_RM]

Morning Ashby9,

Thanks for posting and welcome to our community 😊

Sorry to hear you're still waiting on getting the cancellation sorted. So I can help I've popped you over a private message to get a few more details from you.

Alex_Rm