can't cancel Entertainment on Stream

[prathma1]

Hi all,

I have been drawn to tears literally after an hour of trying to cancel Entertainment subscription on Stream. None of the online tutorials work for me. I am logged into my account but have no option at all to manage stream, or for that matter my package, online. It just says I need to log in to some app to manage my package or view its details on ebilling. All links allegedly for managing Stream that I found online, lead only to this landing page. Change my Package leads to chat. Surely this is illegal? what can I do other than chat?

[Akua_A]

Hi @prathma1 

Welcome to our community forums and thank you for your first post. Sorry to hear you have been having this experience with us. We want to do our best to help and look into this. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,