Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords and still no joy. Its getting very frustrating now.
Hi An_drewRaven 👋 welcome to community! Thank you for joining this thread and posting to let us know about your My VM registration issues.
Sorry to hear you have not been able to register and need support to access your online account. I will send you a PM to confirm a few account details so we can offer further support with this. You can find the PM in the top right corner of the page in your Inbox. 📩
There are several reasons this can happen including; if you have ever previously used the same email address for a services account for us, if your services are not yet active and installed, and the possibility of an error that needs to be cleared by IT. If needed, we will get an IT ticket raised for you to try and get the issue resolved.
Thank you for your patience whilst we investigate further and offer support! All the best. 🌞
Thanks for coming back to us Eve32, I would be happy to take a further look into this for you but as it has been awhile since we last went through security. I would need to confirm a few details via private message, please look out for my message and we can get started.