Forum Discussion

JoshCusack's avatar
JoshCusack
Joining in
3 years ago

You can't use that password

Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this ...
Davesama's avatar
Davesama
Joining in
3 years ago

Hello, I am also a relatively new customer and have been unable to create an account for the last couple of months. If there is a solution to this issue I'd very much like to know about it please.

Thanks

Natalie_L's avatar
Natalie_L
Forum Team (Retired)
3 years ago

Hello Davesama, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are also experiencing an issue with the online account, we would want to do all we can to help. 

In order to assist further, can you please expand on what happens when you attempt to create your account? Do you get an error message at all and how far in to the setup does this occur? 

Have you attempted to complete the registration via a browser or the app and what devices/browsers have you used? 

Let us know and we will do all we can to help. 

Thanks, 

 

  • Davesama's avatar
    Davesama
    Joining in
    3 years ago

    Hi,

    Same as the others in this thread when I attempted to sign up using the app, using different web browsers on desktop or mobile, regardless of the method I used or the password used it always returns the same message "This password can not be used".

    However, since posting yesterday I have tried again and it is miraculously working now. It took several attempts to verify the email address and the profile set up page refused to accept my details for some reason, but I can at least access my account settings and bills now.

    Thanks

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      3 years ago

      I'm sorry to hear this took a long time Davesama but we are glad that this has now worked for you.

       

      Thank you for updating the forums.

      • An_drewRaven's avatar
        An_drewRaven
        Joining in
        3 years ago
        Spoiler
        I desperately need to access my account. I never created an online account and now it would seem I can’t do anything with ones but like others it will not let me create a password. Please help. I’ve tried different emails. Different combinations for passwords. Including patterns suggested. What an Earth is going on?