You can't use that password
Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this ...
Forum Discussion
Hi chinswee99,
Thank you for your post and welcome to our community forums. We're here to help.
I'm incredibly sorry to hear you're having some issues when trying to register for an online account. Would you mind clarifying for me exactly what happens? Does an error message appear, or is it just stating that your choice of password cannot be accepted?
Can you also confirm for me what diagnostics and troubleshooting you've performed thus far in an effort to remedy this?
Thanks,
Hi Zach,
Yes the passwords i tried to enter were not accepted, i have tried quite a few dozens where all met the criteria (for e.g. 8~10 characters, not using special characters, begin with a letter etc) but none of them have been accepted. This is really puzzing me, please help!
Derek