Virgin Media Community

[Andyx2]

I don't recognise the phone number in my account settings, but it won't let me change it to my mobile number.  Looks like other people have had the same problem, but there doesn't appear to be a posted solution. Can anyone help?

[Tom_W1 · Accepted solution]

Hi @Andyx2 thanks for your post here although we're sorry to hear of your concerns raised regarding contact details in My VM.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[Anonymous]

Can I get help with this issue also? Same message that my edited number is not accepted.

[Tom_W1]

Hi @Anonymous thanks for your post here, sorry you're still having the same issues.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[Anonymous]

I am waiting for your PM

[Tom_W1]

Hi @Anonymous I'm just messaging here to say did you receive my PM?

This was sent yesterday so please confirm if you didn't.

Many thanks

[Anonymous]

I still have not received a pm from you anywhere. Where are you sending it?

[Tom_W1]

Hi @Anonymous thanks for your reply, apologies for this - let me send a fresh one for you (this is being sent within a second of here, so if you haven't received it within a minute please let me know again!)

Many thanks