Hi,
I'm really at a loss here with what to do any more.
Back in October I got an email from Virgin on 25 September confirming I am moving to Sky on 29 October (over 30 days notice), and that there would be a £7.44 early disconnection fee that would be reflected in my final bill. I had no issues with that as my contract with Virgin went up until 05 November.
On 23 Oct I paid my bill to Virgin covering the period 06 Oct - 05 Nov.
I switched to Sky on 29 October
On 06 Nov I received a regular "monthly bill" from Virgin for £54 covering 06 Nov - 05 Dec. I got in touch on 09 Nov and it seemed they hadn't cancelled my service. They said they would cancel it the following day on 10 Nov, which they did.
I then received a final bill which included a £56 early disconnection fee as they say I gave one day notice rather than the required 30 i.e notice on 09 Nov for cancelling on 10 Nov. After speaking with support, Virgin acknowledged that the fault was on their end (they had received earlier notice from sky via with the one touch switch) and said they would apply credit to my account so I would only be paying the ~£7 early disconnection fee as originally agreed.
I then got a second final bill generated which included a £56 disconnection fee, £49 of credit to counteract that, but also includes money from the previous wrong 'bill' as an 'unpaid bill'. So my new total, minus the credit, was still ~£53!
I got in touch again on 14 Nov and was told they would be applying more credit to my account to rectify this. After a couple of days this still wasn't appearing on my account and so I got in touch yet again. During this conversation I was informed that the amount would be adjusted by the credit offered on my account.
I have received yet another bill this morning dated 5th December asking for £46.
I am at my wits end - clearly there is some breakdown of communication somewhere and I just want to get this resolved.
Thanks in advance!
