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Worse service ever

Lo8
Joining in

on ‎08-02-2024 11:06

Why I ever joined virgin media, I don't know. You are the worse company ever. Obnoxious customer services staff, asking for money I don't owe for a call out for your broadband which isn't working properly and making it extremely difficult to end contract. I will never ever refer you to friends and family 

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2 REPLIES 2

Lo8
Joining in

on ‎07-02-2024 14:27

I tried to cancel last week. Was offered another deal and told to think about it and they'd call today for my decision.  No call back and now they are saying I have to pay this month's rental which is due today and would be a start of new 18 month contract. I do not want a new contract with them and explained all this last week. They are now refusing to end my contract until I've paid £136!!!

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-02-2024 14:33

It is best to cancel your Contract in writing, and send it Recorded Delivery.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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