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Wished to reduce package to lower costs ...

Joining in

Not really sure what to make of this: I contacted VM over the phone and got through (eventually) to someone called Jerry. I stated that I was looking to save money (been with VM for over 10 years at this address) and was hoping to get a favourable deal. I currently pay for M250 and TV (including movies and TNT). I was put on hold for about 20 minutes and when he returned (no apology for the wait) I was offered a £6 reduction. This is actually higher than what I was offered via online renewal. When I advised of this, the response was complete indifference. I offered to have elements of the TV package removed but apparently this wouldn't make a difference. He went as far as telling me "no" and that they couldn't be removed. Surely that's not correct???

I asked if there was anyone else I might be able to talk to and was again told no.

By and large, I enjoy the speed and reliability of VM, but this was shocking.

Anyone else had similar behaviour and did you manage to escalate it to someone who might care a little? Suggestions welcome!


Forum Team
Forum Team

Hello Sn0wman.

Welcome back to our community.,sorry it's not on better terms though.

Regarding your package cost we can have a look at this for you as a one off. We tend to not deal with packages on here, however as you've already been in contact with our team it wouldn't be right asking you to call again.

If you don't mind, I will need to send you a private message to pass security first before I can access your account.
If you can check the logo top right of your screen that would be great.