Wi-Fi pods

[Speedbird25]

I ordered a wi-fi pod from virgin media but I have not received a confirmation email or text. The guy on the phone said it was ordered and that I could track the order, but that’s proving impossible without the required information. What’s going on Virgin?

[Ayisha_B]

Hi @Speedbird25 👋

A warm welcome back to our Community Forums and thanks for your post. 

I am sorry to hear there's been no further update about your WiFi Pod order.

Is there anything showing under 👉 'Orders & Appointments' via your online account?

If not, then please reply to my 📩  PM so I can assist further.

Thanks

[Speedbird25]

Sorry for the late reply, pods have arrived and sorted the problem but in answer to you question nothing was showing in orders or appointments at all.

[Matthew_ML]

Glad to hear the pods have showed up.

We hope they make a big difference for you.