Why so hard to leave?

[zvirus]

Hi,

 Ive had several attempts to let the VM that Im not going to stay any longer at the end of my contract. I was told about that (illegal and stupid) rule of 30 days so sent my cancellation via letter and rang today 26.01 (30 days prior) and guess what? Our system is not working we can't help!!!

I recorded the whole conversation and wondered If that's ok. The Letter has been sent and my 4th attempt to let them know Im leaving (today)

Why is it so hard?

Thx

Tomas

[zvirus]

Hi and welcome to my team!

I had 3  attempts - 40 days, 35 days and today 30 days before end of my contract and today I was told - the system is down... Have to ring again!

40 days before I was told its too early as is 35 days... what Aa JOKE!

[Cardiffman282]

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

[John_GS]

Hi @zvirus 

Thanks for posting and welcome to the community 🙂 sorry to hear you're looking to cancel, is there any reason you're wanting to do so? 

Please do make your own thread in the future 🙂 this is purely to ensure no work is missed and we've moved it for you today.

I'll PM you now to get this case raised.

[Tom_W1]

Hi @zvirus thanks for your post although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks