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Where's my free gift

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Danoli
Joining in

on ‎09-12-2023 14:49

Signed up for an ultimate volt bundle in August that was supposed to include a 43" hisense tv as advertised by virgin media. 4 months after activation not a single word/email or indeed tv, 4 months!!!! That not false advertising? Breach of contract? Contacting " Customer services" absolutely the most pointless endeavour known to humanity,zero help. Why is virgin media advertising offers they are not fulfilling??

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Cardiffman282
Problem sorter

on ‎09-12-2023 15:07

You will eventually get a fob off response telling you to contact a German outfit called Aklamio. Ignore that and instead raise a formal complaint with VM with a view to escalating to Ombudsman Services. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

See where this Helpful Answer was posted

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Go to solution
Cardiffman282
Problem sorter

on ‎09-12-2023 15:07

You will eventually get a fob off response telling you to contact a German outfit called Aklamio. Ignore that and instead raise a formal complaint with VM with a view to escalating to Ombudsman Services. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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