3 weeks ago
I pay a monthly fee for Homeworks. My wife can no longer access her Blueyonder email account - probably a password issue. I reported the issue on Monday. First line support couldn't resolve and raised a ticket for second line - 5 - 7 working days. Then I remembered Homeworks and the priority care offered.
I called the gadget line. They could not fix it and said that as a ticket had been raised there was no more they could do. So what am I getting for £10 a month?
3 weeks ago - last edited 3 weeks ago
@Crimlaw2 wrote:
<snip> So what am I getting for £10 a month?
Support on your devices at home it would seem along with (maybe) some priority if a VM tech home visit is required for any VM-related issues.
https://www.virginmedia.com/help/broadband/homeworks
Looks like any VM-related issues are covered under the usual VM T&Cs