Forum Discussion

j1mgg1980's avatar
j1mgg1980
On our wavelength
8 months ago

What is the easiest way to get a termination cost?

Hi,

I am looking at how to get the cost for terminating my contract, is it as easy as taking your monthly payment and X that by how many months left?

 

Is there also anything about being able to just cancel broadband but keep TV and not be worse off?

 

Basically, looking to move to youfibre broadband.

 

Thanks.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    8 months ago

    Hey j1mgg1980, thank you for reaching out and I am sorry to hear this.

    Yeah you would need to pay off the rest of the contract, the more time you have left on the more it will be etc.

    If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to 07803089684 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago
    j1mgg1980 wrote:

    Hi,

    I am looking at how to get the cost for terminating my contract, is it as easy as taking your monthly payment and X that by how many months left?

     

    Is there also anything about being able to just cancel broadband but keep TV and not be worse off?

     

    Basically, looking to move to youfibre broadband.

     

    Thanks.

    Hi j1mgg1980 

    You need broadband with VM to have a TV package/connection, so if you are cancelling broadband then your TV service will also have to be cancelled.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    "cancel broadband but keep TV" unfortunately you cannot do this. A VM TV connection requires a VM broadband connection.