What happens if I cancel my o2 sim?

[asha_bristol]

Hello,

I know similar questions to this have been asked before and the answer seems to be as clear as mud.

However, my circumstances are a little different as I'm not in a 'cooling off' period or under contract for a set amount of time, just 30 days rolling for both VM and o2.

So my question is: if I cancel my o2 sim what will happen to my VM package? I understand my Volt benefits (such as next tier broadband) may be lost but that isn't an issue for me.

I'm guessing since I've only got to give 30 days notice if they do significantly mess with the package or the price I can either renegotiate a new contract with VM or move to Sky. Is that correct?

Has anyone actually done this though? Most of the replies on similar threads seem to be from people making assumptions on what may or may not happen rather than from direct experience.

The only reason this is an issue is because we are moving to a rural location where o2 signal coverage is very poor and often there is no coverage at all.

Thanks

[Akua_A]

Hi @asha_bristol 

Welcome back to our community forums and thank you for your Volt query. 

If you cancel your O2 sim, you will lose your Volt benefits. To see what these benefits are you can find out more here Please let us know if you need any further help with this and we will do our best to help.

Thanks,

[asha_bristol]

Hi Akua_A,

Thank you for your reply. The only Volt benefit I make use of is the 1 gig internet upgrade from 600 previously and to be honest for what we do with the internet in our house 600 is more than sufficient for our needs.

So just to confirm, the price we pay VM will remain the same and so will our VM package other than our broadband speed (that was Volt boosted to 1 gig) will revert back to 600?

Thank you.

[Akua_A]

To best explain this @asha_bristol  Volt deals have both benefits and discounts applied to them because you have both O2 and VM services. When you break the agreement by cancelling the sim, there is a potential you will lose both the benefits such as double data but also the discount on the account. This means on the VM side, you would be left with a package without a discount which may affect your monthly bill. You can find all you need to know here https://www.o2.co.uk/termsandconditions/mobile/supercharged 

Please let us know if you need any further help with this and we will be happy to assist.

[asha_bristol]

It's not very clear is it. You seem to have backtracked somewhat on your earlier reply.

So if I cancel the o2 sim my VM package price might go up, but then again it might not? Who decides this? I couldn't find any mention of this in the link you sent me. Maybe you could direct me to the relevant clause(s)?

Presumably i will get an email telling me what the new price will be if you do intend to raise it?

Then I will have the option of either accepting the new price, negotiating a new deal without the o2 sim or leaving for Sky by excercising my 30 days notice. Is that correct?

Has anyone actually done this and what happened?  It's not realistic to be expected to pay £27 a month for a sim that I can't use.

[Daniel_Et]

Hi @asha_bristol, thank you for your response.

Your price will inevitably increase - as you'll lose the discount - and you'd be notified of this.

If you're out of contract with ourselves, you'd just need to provide 30 days' notice to cancel your services.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[asha_bristol]

Yet in other forum posts on the subject I have been reading it has been stated that if you cancel your o2 sim your VM package stays the same price unless you recontract or make changes to the package?

I think ultimately I have asked the wrong question. I think I will create another post entitled "has anyone cancelled their o2 sim and if so what happened to their VM package"

[Ilyas_Y]

Hey @asha_bristol Thanks for the reply. 👋🏼

So if you do decide to cancel your O2 SIM card, then yes you will lose your Volt benefits.
In relation to the price - the Volt package does have a discount, so by removing the SIM, the back end team will get involved and amend the contract package / price.

This is all within the terms and conditions of the Volt services.
I hope this assists.

Kind regards,
Ilyas.

[asha_bristol]

I was sent a link to terms and conditions yesterday but they didn't even mention package prices changing.

I can't imagine any terms and conditions being legal if they say something along the lines if "your price will go up but we can't or won't tell you by how much" which seems to be what you are saying?

Is there no way of finding this out beforehand?

I'd rather know before I move so I can contact Sky to arrange the switch without the unnecessary complication of a 'mystery' price increase on your part. On the flip side, if the package went up in price by a small-ish amount I'd be tempted to keep it.

[Ilyas_Y]

Okay so the packages we have are not fixed by each agent, they are point of contact sales.
So let's say you drop the SIM card, then the package would revert to a normal package, just without the Volt, and not each package will have the price price or be fixed.

Whatever the offer is for your account without the Volt but on that same tier package is what will be charged.
Have you tried speaking to our renewals team to see what they can offer for the services without the Volt SIM card?

Let us know.

Kind regards,
Ilyas.