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Web chat - Upgrading

m3zzr
Tuning in

on ‎26-01-2024 17:45

Is anyone else finding it really infuriating trying to speak to anyone what'so'ever lately? I have spent 3 days and countless hours trying to give Virgin Media more money to upgrade my package and they seem not to need the extra income as literally no one EVER replies on chat and telephone numbers just drop connection.

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2 REPLIES 2

Cardiffman282
Problem sorter

on ‎26-01-2024 18:09

You should be able to upgrade via your online account. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Daniel_Et
Forum Team
Forum Team

on ‎26-01-2024 20:54

Hi @m3zzr, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've been in touch with the team since you posted. Has this now been dealt with?

Please pop back to us at your earliest convenience.

Regards,
Daniel

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