Virgin price rise

[surinder101]

Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract so i was lied to from the start logged a complaint and it says about unfortunately in contract but i asked for resolution let me leave without penalty early termination charge as i looked up when price hike happened last year they let people leave but not this year as it strange in complaint said to contact to leave but it not clear if i can leave without early termination charge 

[jbrennand]

The just announced April price hike is the one they (and others) apply annually. Your rise is way out of that range.  You may have been misinformed on the phone - so log onto your online account and... that should have the most recent accurate amount.

If yours is more than you expect it suggests that either you are changing your package or your initial sign up discount period is ending and you are reverting to the "standard" contract price.  So when did you first sign up with VM or change your package ?

[Roger_Gooner]

From April the price rise will be 8.8%.

[legacy1]

At some point it be a £1 per 1Mb speed if I stay on my package for many more years to come....or is the cost for having your own WAN IP

[surinder101]

I was able to get helped by a lovely colleague who sorted it out for us 

[Beth_G]

Hi surinder101,

Thanks for posting on the forums. We're pleased to hear you were able to get some help and get your package sorted.

If you need any further help, please don't hesitate to get back in touch from here. We aren't an instant response channel, but we'll always aim to help as soon as we can.

[surinder101]

Hi beth was meant to be sorted but I've seen the bill and the promise of it not going up was a lie as i was told a cedit of roughly £22 would be applied to my account and that stopped me from taking it to the ombudsman or cisas but as I've been lied to luckily I have the call recording over 2 hours spent and emails will be taking it to them as I have final response gave virgin every chance even on here but get reported of sending private message to moderators such as you now virgin can pay charge with the investigation when i log it with cisas 

[Ilyas_Y]

Thanks for the reply @surinder101 👋🏼

I'm so sorry to hear that this issue has not been resolved still. 😢
Let me look in to this for you and see what has gone on.

I will send a private message for further assistance. 🧾

Kind regards,
Ilyas.

[surinder101]

I have replied to msg

[Matthew_ML]

Glad we've managed to get this resolved for you.