Virgin bill

[Itshim]

have just come out of contract my contract says that the bill will go up to £69 who is that it is £89 understand that it has an increase but this

[japitts]

Where are you getting these two figures from?

Your contract & bills should both show the same full package price & time-limited discounts.

[Martyn]

call up and cancel, and get a better deal.

ideally, you should have called up a month ago asking for a better deal, if not cancel and hopefully they can get you a bette one with retentions, unsure the package you got but you can check on https://bidb.uk to check what other broadband providers you got access too

[Itshim]

looking closer this is it

contract 24/2/23  for18 months

 @£55 rising to £69 at the end ,

mix tv

M125

weekend chatter

New bill via My virgin media

£85.29 mix TV m100 weekend chatter . Fooled by web site into calling tele number costing £6.60 so guess the normal charge will be £78.69

[Itshim]

that what started all this , pulling the plug when dfro out of contract . Just geeting silly retentions worked out at £106 at end of contract plus price rises. That was for m250 not required , happy when m50 !

[Beth_G]

Hi Itshim

Sorry to hear you've had an unexpectedly high bill this month. By your most recent post, I assume that you have now been able to view your itemised bills via your online account.

Were the call charges received for calling us on 0345 454 1111 or another number? Standard rates do apply when calling us on 0345 454 1111 - if you have a Virgin landline and need to get in touch, it would be best to call us on 150 as this is free to call on those.

I'm afraid that we can't help with package changes from here, but if you would like us to perform a package review for you please do get in touch on 150 if you can. 

Let us know how you get on 😊

[Itshim]

My mistake was using the only number shown on the web site ! thinking as I wanted to cancel and this was the number given. It would be the correct one. Silly me , wondered why he was taking so long normally it it is a short call he kept me hanging going a round in circles. to add to this sent a text asking what I thought for him , to answer would be a premium rate number, lucky that I have set my moblie not to text these numbers 150 just pushes the price up . sky ee and lord only kows how many others are so much cheaper . just waiting for contract to runout.

[Itshim]

Total waste of time. Your reply keeps coming in as new on my  Email

[John_GS]

Hi @Itshim 

Please either call the team on 150 / 0345 454 1111 or message via Whatsapp on +44780 308 9684 (automated at the start). 

We can then do a package review to ensure you're paying the best price for the services requested.

[Itshim]

tried that added things i didnt want, tried to say the tv package was better , on Mix he called the new one Max then mega , sorry but cant see any extra TV channels for the extra charge. My problem is I CANT AFFORD  the price I am paying the only offer was a price increase.