Virgin Media have changed my contract without my permission

[clgriley]

 Someone  has changed my contract, stuck loads of extras on to it and put my bill up and took £116 from my bank without any contact from me. I've been on the line with them for hours so far going over the same thing, they said i contacted them on the 17th Feb, every time i tell them i have not and i want proof of this conversation they put me through to someone else.

This is totally criminal what they are doing, changing contracts without permission, lying to your face saying 'I contacted them. Also I cannot get on my Virgin account says it does not recognise my password then tells me I,ve tried to many times . I am now going to report the fraud to the police, this cannot be right. How are Virgin getting away with it. Luckily my bank refunded me the money back but ths is going to happen again next month and then Virgin will put me in arrears. 

[clgriley]

Im having the same issue. Have cancelled my standing order to stop further monies being taken frauduatly by Virgin Have tried the call centre and just get the run around or the phone put down, I even had one laughing at me down the phone . If this this Virging attitude to problem solving then I will look elswhere

[Daniel_Et]

Hi @clgriley, thank you for your posts and welcome to the Virgin Media Community.

We're sorry to hear about the problems you've been having and that you're thinking of leaving us 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel