Is anyone else in the situation where, having agreed a fixed monthly contract (18 month) with VM, they send me a bill each month but NEVER manage to present a correct bill for that agreed fixed mount ?
Also, because of the above problem, I took them off Direct Debit (they were taking too much) and pay on the manual payment page on the site.
So,around the 10th of each month, they send me a bill for £x. I dont pay until the end of the month, when, on the actual payment page, it auto-fills £y. It says that you can change that amount... but you cant !! So, they ask for £x, I can only pay the auto-filled amount of £y, and therefore, (they are keen to tell me that) I appear to UNDERpay, and can I make a subsequent correcting payment, which I wont ever do.
Its fascinating, and absorbs a great deal of my time, over that 18 months, currently over 10 hours of phone calls to them, (none ever returned), and seven complaints, its still wrong. They are the gift that keeps on aggravating.
Whilst they have innumerable ways of annoying, upsetting and ignoring (still, I suspect, inventing more ways as we speak) their "loyal" customer base, I wondered if they had forced this unnecessary and VM created torture on anyone else.
