VM can NOT be trusted!
I have been with VM since May 2023. The contract was for 18 months and the PDF contract document clearly stated this and runs out 16 November 2024. I recently found out on my VM accounts page, and i...
Forum Discussion
Just to add. I did contact VM last week on their complaints message and asked them to phone me urgently, but nothing so far. They probably think I have already made up my mind to leave VM. I am not phoning them as the last time I phoned over an outage, they took over 40 minutes to reply and I had extreme problems understanding them because of there strong ethnic accent, and also crackly phone line.
John_GS
Forum Team
Forum TeamHi Lionhart127
Thanks for posting and welcome to the community.
Sorry to hear you've got a dispute over the contract length and also any issues with the speeds. It does state in our code of practice here - virg.in/comcop we do aim to be in touch within 28 days with a resolution to your case.
The best way to measure your speeds is, if you go to https://www.samknows.com/products/realspeed connect via a laptop/PC and do a wired speedtest with only that device connected.
I will send you a PM now to investigate the contract dispute.