VAT Invoice

[markdav7171551]

On my old contract, I paid an extra charge and had paper VAT invoices posted to me. I changed contract in April 2024, and the extra paper invoice charge has disappeared. Please can I get VAT invoices on my new contract?

[Matthew_ML]

Hey markdav7171551, thank you for reaching out and I am sorry to hear this.

This shouldn't change if you made a upgrade or downgrade.

Have you had a new bill for the contract yet?

Remember these come by post so they could of got lost in the post. 

[markdav7171551]

Matt

Thanks for the response.

OK, I will wait and see if the paper VAT invoice continues to arrive as usual.

[Paul_DN]

Hi markdav7171551,

Please let us know if you do not receive this within the next few days and we can chase this up for you.

Regards

Paul.

[markdav7171551]

I have not received a paper VAT invoice for my bill dated 23rd April. Is it possible to reinstate this, or enable online download of a VAT invoice?

[Daniel_Et]

Hi @markdav7171551, thank you for your post.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel