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Username change issue

TekknoRaptor88
Joining in

Hey there, I have an issue that I was hoping someone could help me with. Basically I have just tried changing my My Virgin Media username and it wants me to verify it by sending a link to my old email address. Now my problem is my old email address no longer exists and I'm unable to retrieve it (it's a Gmail account). Any help would be greatly appreciated 

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello TekknoRaptor88

 

Thanks for contacting us in regards to the verification email issue for your online account, we appreciate you raising this with us via the forums and welcome to the community.

 

We're happy to help with this, we will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.