Upgrading my account lost access to TNT sports ( unknowingly)

[bluesnapper]

Hi I contacted customer services about a technical issue. I was offered a faster broadband connection and the same TV services with a different name, I believe it is Mega 

I have been away on my return I found out that I had no longer access to TNT Sport, had I known I would lose the channel I would stayed with my former speed. 

i don’t want to pay additional amount fir this service, I see two options: 

1. Going back to previous broadband speed to get TNT Sport 

2. sign with BT to get TNT Sport 

thanks 

[nodrogd]

As of this year TNT Sports are insisting that wholesale access is on a premium basis only. Legacy packs are unaffected (for now), so you have 14 days to reject the deal you were offered & revert to Maxit TV. Even so, the price of TNT Sports subs on VM is £18, which is cheaper than both BT & Sky at the moment.

[japitts]

To add, the whole basis for the loss of inclusive TNT Sports in these scenarios is that you are moved from a legacy (Maxit) TV tier to the currently sold (Mega) tier, as mentioned above - the TNT channels are now premium add-ons.

So you can add another option to your list... 3: Pay the premium add-on, in the same way as Premier Sports, Sky Sports, Sky Cinema and numerous others, are available.

[Daniel_Et]

Hi @bluesnapper 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @nodrogd and @japitts 👍

Regards,
Daniel