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Upgrade

KarenG61
On our wavelength

on ‎10-08-2024 14:26

I upgraded my broadband this morning but there is no trace on the system now and i have not had an email confirmation

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4 REPLIES 4

David_Bn
Forum Team
Forum Team

on ‎11-08-2024 09:22

Thanks for reaching out to us @KarenG61, and welcome back to our Community Forums!

Sorry to hear of the upgrade not being present on your account, I'd be happy to have this checked out for you.

Please refer the to envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

KarenG61
On our wavelength

on ‎12-08-2024 09:57

Have tried twice on the app now and once on the webpage but still not confirming or showing anywhere

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newapollo
Very Insightful Person
Very Insightful Person
In response to KarenG61

on ‎12-08-2024 12:29

Hi KarenG61 

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Roger_Gooner
Alessandro Volta

on ‎12-08-2024 16:08

Log into your hub with 192.168.0.1, navigate to Configuration under Network Status and in Downstream Service Flow look for the value of Max Traffic Rate. Here's mine (I'm on M600).

Max Traffic Rate 690000278 bps

 
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Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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