Forum Discussion

KarenG61's avatar
KarenG61
On our wavelength
7 months ago

Upgrade

I upgraded my broadband this morning but there is no trace on the system now and i have not had an email confirmation

  • David_Bn's avatar
    David_Bn
    Forum Team
    7 months ago

    Thanks for reaching out to us KarenG61, and welcome back to our Community Forums!

    Sorry to hear of the upgrade not being present on your account, I'd be happy to have this checked out for you.

    Please refer the to envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn

  • KarenG61's avatar
    KarenG61
    On our wavelength
    7 months ago

    Have tried twice on the app now and once on the webpage but still not confirming or showing anywhere

    • newapollo's avatar
      newapollo
      Very Insightful Person
      7 months ago

      Hi KarenG61 

      If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

      If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    7 months ago

    Log into your hub with 192.168.0.1, navigate to Configuration under Network Status and in Downstream Service Flow look for the value of Max Traffic Rate. Here's mine (I'm on M600).

    Max Traffic Rate 690000278 bps