Upgrade order not processed

[tbr1]

I'm an existing broadband customer and placed an upgrade order to add TV on 8th February online through my account.

I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.

Is anyone able to give me a date for when the order will be processed? 

Thanks,

Tom

[Zoie_P]

Hi @tbr1,

Thank you for your post and welcome to our forums. We are sorry to hear you have been having some issues with your package not being applied. I can look into this for you. I will pop you over a PM so keep an eye out for the little envelope 👀📩

Thanks,
Zoie